Vacancy details

Tenancy Management Officer x 2

Reference W014/22
Location Wakefield district - Hybrid working in line with our WorkSmart policy
Salary £31,736 - £35,174
Closing Date 27 January 2022
Contact Andrew Parker, Estate Manager on 07827820484 or Paul Harvey, Estate Manager on 07920782135.
Notes Up to 37 Hours
x 1 Permanent
x 1 Fixed term up to 11 months (maternity cover)

Are you able to lead a highly motivated, multi-disciplinary team to develop and improve neighbourhoods, which are sustainable and safe?

If so, you will take the lead in managing complex tenancy management cases, whilst supporting team members to achieve positive outcomes. You will take a holistic approach to tenancy management issues to help maintain suitable tenancies while creating a high quality and well-maintained environment.

A key part of this role will also be to achieve agreed performance targets and standards particularly in relation to Key Performance Indicators (KPIs) and promote the service in a manner consistent with business needs and targets.

What we’re looking for:

  • a qualification at Level 4 of the Regulated Qualifications Framework such as a HNC in Housing or other relevant qualification or working towards;
  • evidence of a customer focused approach to service users whilst developing the strengths of individuals;
  • a successful record of communicating and working effectively with internal and external organisations; and
  • effective leadership and negotiation skills with the ability to effectively motivate in order to deliver high levels of performance.

This post also requires applicants to hold a current, valid UK driving licence with the ability to travel throughout the district and you will be expected to work out of normal hours such as weekends to meet the needs of the customers and the business.

Please see the Job description for further information about the role.

For an informal discussion about this role please contact our Estate Managers, Andrew Parker on 07827820484 or Paul Harvey on 07920782135

As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) and statutory bank holidays;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • a very attractive pension scheme (14.8% employer contribution); and
  • "cycle to work" scheme and discounted shopping platform

Our WorkSmart approach gives you the opportunity to flex where and when you work, as long it fits in with your role and needs of our business.

We are an equal opportunities employer and welcome applications from all.

About us:

Since WDH was established in 2005, we have gone from strength to strength. We are now one of the UK’s largest social housing providers, with over 32,000 homes across the Wakefield district and our wider operating area across the north of England.

Our vision is to create confident communities. This is underpinned by our mission which is to inspire, transform and promote excellence and our values - to be creative, inclusive and work with integrity.

WDH is much more than bricks and mortar. We go the extra mile to deliver excellent customer services. We innovate, create and regenerate. To find out more, visit our about us page.