wdh

Vacancy details

Senior Insight Officer

Reference W001/22
Location Wakefield district - Hybrid working in line with our WorkSmart policy
Salary £31,736 - £35,174
Closing Date 09 February 2022
Contact Claire Vinent, Customer Insight Manager on 01977 724568 or by email at cvinent@wdh.co.uk
Notes Up to 37 Hours

What you’ll be doing:

Are you looking for a new challenge where you can manage and develop customer insight and research projects in a creative and inclusive environment?

WDH is one of the largest social housing providers in the UK, with 32,000 properties. Our Customer Insight Team has undertaken cutting-edge research on social issues and is looking for a dedicated individual to make a significant contribution to the team.

You’ll be delivering our Customer Insight Programme, which aims to further understand issues such as debt, mental health, health care, housing needs and fire safety to allow WDH to deliver against the aims in WDH’s business strategy.

Applicants must have a strong track record in managing large scale customer insight projects. You will be experienced in both quantitative and qualitative research methods, and be keen to move the team forward with new ideas, approaches and methodologies. You will also line manage the team’s assistant, overseeing their development and delivery of work.

You’ll act to amplify WDH’s customers’ views, making recommendations to ensure customer insight and customer views are at the heart of service development.

What we’re looking for:

  • a qualification at Level 6 of the Framework for Higher Education Qualification, such as a First Degree, Award, Certificate or Diploma at Level 6 or equivalent in a relevant subject;
  • experience and evidence of successfully managing large scale research projects;
  • line management experience;
  • experience of undertaking qualitative and quantitative research and analysis. Including a range of research methodologies (focus group moderation, in-depth interviews, questionnaire design and analysis);
  • good communication skills including high quality report writing and confidence in delivering presentations to a wide range of audiences; and
  • the ability to work through research problems with little supervision and to think critically and constructively as an individual and in co-operation with others.

Please see the Job description for further information about the role.

If after reading the job description you would like more information about this role please contact Claire Vinent, Customer Insight Manager on 01977 724568 or by email at cvinent@wdh.co.uk

As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) and statutory bank holidays;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • a very attractive pension scheme (14.8% employer contribution); and
  • "cycle to work" scheme and discounted shopping platform

Our WorkSmart approach gives you the opportunity to flex where and when you work, as long it fits in with your role and needs of our business.

We are an equal opportunities employer and welcome applications from all.

About us:

Since WDH was established in 2005, we have gone from strength to strength. We are now one of the UK’s largest social housing providers, with over 32,000 homes across the Wakefield district and our wider operating area across the north of England.

Our vision is to create confident communities. This is underpinned by our mission which is to inspire, transform and promote excellence and our values - to be creative, inclusive and work with integrity.

WDH is much more than bricks and mortar. We go the extra mile to deliver excellent customer services. We innovate, create and regenerate. To find out more, visit our about us page.