Vacancy details

OneCALL Advisor

Reference W156/21
Location Wakefield District – Hybrid working in line with our Worksmart policy
Salary £19,886 - £22,547
Closing Date 06 December 2021
Contact Sharon Collins and Mick Berry, OneCALL Managers on 0345 8 507 507.
Notes Up to 37 Hours
All positions working between 8am and 6pm, including some weekend working. Working patterns to be discussed at interview and agreed prior to appointment.

What you’ll be doing:

We are currently looking to recruit to our award-winning customer contact team, that is available 24/7, 365 days a year.

In the role you will assist in the delivery of a comprehensive and customer focused service, co-ordinating appropriate responses to a range of enquiries by working with other areas of the business as needed and resolving problems efficiently to deliver high levels of satisfaction.

You will answer a variety of enquiries received across all channels, including face to face at our HUBs, by phone or on electronic platforms. Services will be delivered in a consistent manner, in accordance with service standards identified in the Customer Charter and other organisational policies and procedures.

What we’re looking for:

  • a qualification at Level 2 of the Regulated Qualifications Framework;
  • an ability to organise work to meet deadlines and work with the minimum of supervision;
  • experience of dealing with members of the public and resolving problems;
  • effective written and verbal communication skills; and
  • experience of delivering customer focused services.

For more information about the role please contact Sharon Collins and Mick Berry, OneCALL Managers on 0345 8 507 507.

As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) and statutory bank holidays;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • a very attractive pension scheme (14.8% employer contribution); and
  • "cycle to work" scheme and discounted shopping platform

We are an equal opportunities employer and welcome applications from all.

About us:

Since WDH was established in 2005, we have gone from strength to strength. We are now one of the UK’s largest social housing providers, with over 32,000 homes across the Wakefield district and our wider operating area across the north of England.

Our vision is to create confident communities. This is underpinned by our mission which is to inspire, transform and promote excellence and our values - to be creative, inclusive and work with integrity.

WDH is much more than bricks and mortar. We go the extra mile to deliver excellent customer services. We innovate, create and regenerate. To find out more, visit our about us page.