Vacancy details

Estate Officer – Casework x2

Reference W057/20
Location Wakefield District
Salary £24,966 - £27,507
Hours 37
Closing Date 16 July 2020
Contact Lucy Gow, Tenancy Management Officer on 07814912534
Notes x1 Permanent
x1 Fixed term up to 6 months

We are looking for someone who has drive, commitment and a passion to help maintain and improve the estates, where properties are owned and managed by WDH. In the role, you will manage individual tenancies conditions, contribute towards improving the environmental quality of our neighbourhoods and help to create places where people want to live and stay.

Your role as an Estate Officer – Casework will require you to take a pro-active approach to managing tenancy breaches and provide relevant support to individual tenants. You will effectively manage and monitor a caseload, be able to prepare cases for court and have an understanding of the legal process. You will represent WDH in court whilst working with key partners, internally and externally to support our tenants.

You will have excellent customer service and interpersonal skills in managing challenging situations. A key part of this role will also be to promote the service at all times in a manner consistent with the Team Plan, Customer Charter Standards, legal and regulatory requirements.

Applicants will have:

  • three qualifications at Level 2 of the Qualification and Credit Framework;
  • relevant and significant housing experience;
  • the ability to solve complex problems to achieve a positive outcome;
  • an understanding of the issues affecting individual WDH tenants and the wider community;
  • evidence of a customer focused approach to service users; and
  • evidence of excellent interpersonal, communication and negotiation skills with stakeholders and managers.

This post also requires applicants to hold a current, valid UK driving licence with the ability to travel throughout the district on a daily basis. You will also need to be available to attend out of hours meetings and participate in out of hours call out and emergency planning procedures.

As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • a very attractive pension scheme (14.3% employer contribution); and
  • "cycle to work" scheme and discounted shopping platform

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset.

If you would like more information about this role please contact Lucy Gow, Tenancy Management Officer on 07814912534.

You can also contact our Recruitment Team on 01977 724698 or by email to recruitment@wdh.co.uk.

Please note: we do not accept CVs.

Estate Officer – Case Study

My caseload is extremely varied and challenging but rewarding!

I spend my days on my ‘patch’, dealing with my caseload whilst monitoring environmental quality and ensuring the area is well maintained, free of litter and graffiti. I build positive relationships with residents, helping to instil a sense of community and pride in the area. I am the recognisable face of WDH in the area I work. I am self-sufficient and proactive in dealing with issues as they arise.

I work closely and have good relationships with partner agencies such as Wakefield Council and West Yorkshire Police. Sharing information and supporting each other’s work, we ensure we achieve positive outcomes for residents and areas.

Among the more challenging cases I must deal with is the case of a hoarder whose property is full but will not declutter. This is due to their personal attachment to the items they have collected. In order to ensure the property is clean and safe, I have worked very closely with this resident, building up a rapport through regular visits - not all cases are straightforward!