Vacancy details

Cash Wise Team Leader

Reference W135/19
Location Wakefield District
Salary £30,693 - £34,056
Hours 37
Closing Date 16 December 2019
Contact Pete Beaumont, Financial Inclusion Manager on 01977 724691
Notes Fixed term with the potential to be made Permanent

We are looking for someone to provide guidance and management support within our busy Cash Wise Team.

In this role you will maintain high standards of service delivery within the Cash Wise team ensuring customers are provided with effective and timely support to improve tenancy sustainment.

Reporting to the Financial Inclusion Manager you will manage the day to day performance of team, ensuring that policies and procedures are delivered effectively alongside wider engagement activities across the district.

Applicants will have:

  • a qualification at Level 4 of the Qualifications and Credit Framework, such as an HNC, Award, Certificate or Diploma at level 4 or equivalent, in a relevant subject area;
  • experience of managing the delivery of customer focussed services;
  • experience of effective communication skills;
  • a good understanding of welfare reform challenges; and
  • experience of effective partnership working with a range of agencies.

Day in the life of the Cash Wise Team

Cash Wise is an award-winning service that offers financial support to people of all ages across the Wakefield district. Cash Wise aims to give people the skills and confidence to take control of their finances and sustain a healthy household through a tailored support package for any struggling individual, couple or family. Assistance is provided in the form of district wide visits and office based phone support to help people to get back on track with their finances. Another element of the Cash Wise offer is bespoke workshop delivery, drop in events, digital assistance as well as our engaging school’s delivery programme to ensure the next generations are financially confident.

As a Cash Wise Team Leader, you will allocate referrals to the Cash Wise Support Team for initial triage and cases for the Cash Wise Officers each week to support customers within their homes. You will be on hand to deal with the day to day enquiries and support needs of the team, prepare and deliver team meetings, provide monthly support meetings with members of the team and organise training. You will also help to manage wider Cash Wise projects both internally and externally and work closely with the wider management team to continually review and evolve the support offer and quality assure our service provision to ensure we are meeting the needs of the customer and the business. An important aspect of your role will be to encourage and support individuals to meet their potential whilst promoting the service and working with partners throughout the business and across the district.

Find out more on the Cash Wise website

As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • a very attractive pension scheme (14.3% employer contribution); and
  • "cycle to work" scheme and discounted shopping platform

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset.

You can also contact our Recruitment Team on 01977 724698 or by email to recruitment@wdh.co.uk.

Please note: we do not accept CVs.