wdh

Vacancy details

Cash Wise Support Officer

Reference W137/19
Salary £19,104 - £21,708
Hours 37
Closing Date 16 December 2019
Contact Jon Garner, Cash Wise Team Leader on 01977 788263
Notes Fixed term with the potential to become permanent

We are looking for someone to provide administrative support to our busy Cash Wise Team.

In this role you will assist with the initial triage and support of customers who have been referred to Cash Wise.

Reporting to the Cash Wise Team Leader, you will be responsible for providing administrative support to the Cash Wise Team. You will also ensure accurate records are maintained and contact customers and external agencies when required to support enquiries and help resolve financial challenges for customers.

Applicants will have:

  • three qualification at level 2 of the Qualifications and Credit Framework, for example, GCSE’s (grade A*-C / 9 - 4) or equivalent or one Award, Certificate or Diplomas at level 2 or equivalent;
  • the ability to work effectively in a highly pressurised environment and organise work to meet deadlines and targets;
  • IT literate, skilled at using PC data based systems;
  • previous administration experience;
  • clear written and verbal skills;
  • experience of delivering customer focused services; and
  • good listening skills and a pleasant telephone manner.

Day in the life of the Cash Wise Team

Cash Wise is an award-winning service that offers financial support to people of all ages across the Wakefield district. Cash Wise aims to give people the skills and confidence to take control of their finances and sustain a healthy household through a tailored support package for any struggling individual, couple or family. Assistance is provided in the form of district wide visits and office based phone support to help people to get back on track with their finances. Another element of the Cash Wise offer is bespoke workshop delivery, drop in events, digital assistance as well as our engaging school’s delivery programme to ensure the next generations are financially confident.

As a Cash Wise Support Officer, you will be the first port of call for the team and excellent customer service is fundamental to our approach. You will deal with a range of enquiries via phone, email, Facebook and through our dedicated Cash Wise financial inclusion website. Your role will include managing the team inbox and triaging the referrals to identify the full extent of the needs of each customer. As a member of the Cash Wise Support Team you will engage with all new Universal Credit claimants and work with a range of internal teams and external partners to provide invaluable assistance to begin the support journey for the customer. In addition, you will have the opportunity to attend regular team meetings, training, events and work closely with the Cash Wise Officers who are on hand to deliver home visits across the district.

Find out more on the Cash Wise website

As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • a very attractive pension scheme (14.3% employer contribution); and
  • "cycle to work" scheme and discounted shopping platform

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset.

You can also contact our Recruitment Team on 01977 724698 or by email to recruitment@wdh.co.uk.

Please note: we do not accept CVs.