Vacancy details

Cash Wise Officer

Reference W136/19
Location Wakefield District
Salary £24,414 - £26,901
Hours 37
Closing Date 16 December 2019
Contact Amanda Sheridan, Cash Wise Team Leader on 01977 788166
Notes Fixed term with the potential to be made Permanent

We are looking for someone to join our team to support all Wakefield residents including WDH tenants, private tenants, homeowners and wider social housing tenants to maximise their income and become financially confident to enable them to maintain a healthy household.

In this role you will advise and actively assist all Wakefield residents on financial inclusion matters such as welfare benefit claims and income maximisation. You will co-ordinate and deliver Cash Wise financial inclusion workshops and events to Wakefield residents of all ages and to young people in schools and colleges.

Applicants will have:

  • a qualification at level 3 of the Qualifications and Credit Framework, such as A Levels, Award, Certificate or Diploma at level 3 or Equivalent;
  • evidence of working to deadlines;
  • good understanding and experience of performance management;
  • evidence of delivering a range of financial inclusion initiatives;
  • detailed knowledge of Welfare Reform/Benefits and procedures;
  • significant experience of communicating and working effectively in co-operation with a wide range of internal and external stakeholders.

The post holder most also have a valid driving licence and access to a vehicle on demand

Day in the life of the Cash Wise team.

Cash Wise is an award-winning service that offers financial support to people of all ages across the Wakefield district. Cash Wise aims to give people the skills and confidence to take control of their finances and sustain a healthy household through a tailored support package for any struggling individual, couple or family. Assistance is provided in the form of district wide visits and office based phone support to help people to get back on track with their finances. Another element of the Cash Wise offer is bespoke workshop delivery, drop in events, digital assistance as well as our engaging school’s delivery programme to ensure the next generations are financially confident.

As a Cash Wise Officer, you will provide district wide assistance for struggling customers to resolve a wide range of complex financial challenges. As part of your role you will visit customers’ homes and provide digital assistance including; budgeting and income maximisation support, assistance with welfare benefit applications including Universal Credit, support to access grants to improve the financial position of the customer, assistance around fuel poverty issues including utility switching, support with benefit appeals and tribunals, assistance setting up priority payments and reducing debts, support to access safe banking and affordable credit. You will manage a busy caseload and take ownership of managing your contacts, cases and diary with regular management support on hand whenever you need it. You will deliver drop in sessions, attend events and have the opportunity to deliver workshops and develop fresh content to engage our customers on all matter’s financial inclusions.

Find out more on the Cash Wise website

As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • a very attractive pension scheme (14.3% employer contribution); and
  • "cycle to work" scheme and discounted shopping platform

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset.

You can also contact our Recruitment Team on 01977 724698 or by email to recruitment@wdh.co.uk.

Please note: we do not accept CVs.