wdh

Vacancy details

Homesearch Support Officer (Multiple vacancies)

Reference W115/19
Location Wakefield District
Salary £19,104 - £21,708
Closing Date 16 October 2019
Contact Lee Beard, Homesearch Manager on 01977 788097

We are looking for enthusiastic individuals to assist our Homesearch team to make sure our customers receive the best possible service when trying to find a new home.

The role will involve delivering a comprehensive customer focused service for all service users, from initial Homesearch application to completion of the probationary tenancy.

We have the following vacancies within the team:

  • 37 hours, Permanent
  • 37 hours, Fixed term up to 11 months (Salary pro-rata)
  • 37 hours, Fixed term up to 11 months (Salary pro-rata)
  • 18.5 hours, Permanent (Salary pro-rata)

Please could you state on your application form which you wish to apply for.

For more information about the role please contact Lee Beard, Homesearch Manager on 01977 788097, alternatively why not check out our ‘day in the life of a Homesearch Support Officer….

"My name is Naveeda and I work for the Homesearch Team as a Homesearch Support Officer. I am predominantly office based and start the day making sure I am ready to receive phone calls from customers and other Homesearch colleagues to answer any general enquiry they may have. I also check my emails to make sure that there is nothing that needs to be dealt with urgently.

The calls I receive from our customers are varied and can include checking if a Homesearch application has been processed, booking assessments and supporting people who are unable to bid themselves or don’t have access to the internet to express interest in available properties. I also input new application forms from customers onto our computer system.

Administrative duties also play a key part in the role and I make sure any paperwork Homesearch Officers require is ready and that letters going out to customers are printed and posted. I also have responsibility for managing a team email inbox ensuring all queries are answered appropriately and within agreed timescales.

I also contact new and prospective tenants to arrange appointments and offer advice on housing related matters, such as Universal Credit

At the end of each working day I would make sure all officers have signed out safely.

My role is varied, and every day is different and brings new challenges. My work is extremely rewarding I get to see the journey our customers take from firstly applying to Homesearch for housing with WDH, right the way through to that customer moving into their new home"

As an employer WDH can offer you a great set of benefits which includes:

  • 25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;
  • a wide range of personal development opportunities;
  • a fantastic health and wellbeing package;
  • a very attractive pension scheme (14.3% employer contribution); and
  • “cycle to work” scheme and discounted shopping platform

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset.

You can also contact our Recruitment Team on 01977 724698.

Please note: we do not accept CVs.