Vacancy details

Care Link Officer – Fixed term up to March 2020

Reference W090/19
Location Wakefield District
Salary £21,708 - £24,414
Hours 37
Closing Date 25 July 2019
Contact Kirsty Jewitt, Care Link Manager on 01977 788105.

We are looking for someone to join our Care Link team. It is an exciting opportunity to work on a project providing Care Link services to patients recently discharged from hospital.

In this role, you will deliver responsive, high quality services 24 hours a day, seven days a week, helping to enable our customers to live independently and safely in the community. Day to day you will visit customers to install telecare equipment and to provide a response to emergency calls such as falls.

You will also be required to operate a computerised calls handling system, liaise with a range of WDH employees, Wakefield Council or other appropriate agencies to ensure an effective response to alarm calls and undertake clerical and administrative duties where necessary.

Applicants will have:

  • two qualifications at level 2 of the Qualifications and Credit;
  • the ability to record messages and information clearly and accurately;
  • experience of working with older or vulnerable people;
  • an understanding of the concept of Customer Care;
  • good PC skills and telephone manner; and
  • required to attend internal and external meetings both inside and outside office hours.

This post is subject to an application for a Disclosure Barring Service check with WDH. The post holder will also be required to work rotating shifts which include nights, weekends and bank holidays.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. Among the benefits of joining us, all new starters receive an annual leave entitlement linked to length of service, access to a fantastic Employee Benefits discount scheme, auto-enrolment into a Local Government Pension Scheme and the opportunity to request flexible working arrangements.

You can also contact our Recruitment Team on 01977 724698.

Please note: we do not accept CVs.