We are currently looking to recruit to our award winning customer contact team, that is available 24/7, 365 days a year.
In the role you will assist in the delivery of a comprehensive and customer focused service, co-ordinating appropriate responses to a range of enquiries by working with other areas of the business if necessary and resolving problems efficiently.
You will also answer a variety of enquiries received across all channels, including at service access points (SAPs), by phone or on electronic platforms. Services will be delivered in a consistent manner, in accordance with service standards identified in the Customer Charter and other organisational policies and procedures.
Applicants will have:
If, after reading the job description, you would like more information about this role please contact Sharon Collins, OneCALL Manager on 01977 788443.
WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. Among the benefits of joining us, all new starters receive an annual leave entitlement linked to length of service, access to a fantastic Employee Benefits discount scheme, auto-enrolment into a Local Government Pension Scheme and the opportunity to request flexible working arrangements.
You can also contact our Recruitment Team on 01977 724698.
Please note: we do not accept CVs.
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