2015 saw us mark 10 years in business and it was also the year in which we achieved our latest milestone - to offer tenants real choice and real opportunity.
Today we are much more than just a landlord, and our ventures both inside and outside of the Wakefield district continue to grow, helping us to continue to deliver more social impacts.
As we look to the future we must now build upon all we have achieved through the hard work and determination of our employees and community champions.
We strive to continually improve our services by making sure our work mirrors tenants' priorities.
These priorities are chosen following extensive consultation and engagement, along with feedback from our
Tenant Survey. Priorities chosen to focus on last year were:
promises we make
Making it easier for tenants
to do business with us
Improve our tenants'
Among the actions already undertaken, we have:
contacted all tenants who raised issues through the survey to ensure they have been resolved;
launched a campaign to raise the level of customer service provided and ensure our employees always
give their name when speaking to tenants;
implemented a text messaging service to inform tenants of the name and phone number of the operative
who will be attending their property; and
improved our internal systems to ensure that tenants are always kept informed when there is a delay in
attending to a repair.
93% Satisfaction with our services
89% Satisfaction with repairs and maintenance service
90% Satisfaction with the overall quality of their home
86% Satisfaction with rents representing good value for money