Our commitment to

Financial Inclusion

We are committed to making sure all our customers and tenants have the skills, knowledge and confidence to make the financial choices that are right for them.

We do this by offering guidance on a whole range of money management aspects so that our tenants maximise their income and are able to budget effectively.

Our tenants will be empowered to make changes to improve their quality of life and wellbeing.

By working with partner organisations, our financial inclusion work is proactive and preventative in helping current and prospective tenants so that they can avoid financial difficulty and are better placed to maintain their tenancies.

We do this by making sure tenants have access to:

  • an appropriate bank or credit union account;
  • affordable credit and money management advice;
  • support with debt and rent arrears;
  • money saving tips and discount schemes; and
  • help with Welfare Benefit entitlement or accessing available grants.

By making our tenants financially capable we will:

  • reduce risky borrowing behaviour leading to debt;
  • improve health and increase confidence;
  • create an environment where these financial skills are passed on to family and friends;
  • improve awareness of financial planning for events such as Christmas, birthdays or emergencies; and
  • know when to spot the early warning signs for potential debt issues so they can be dealt with early on.

We run Money Matters sessions throughout the district where tenants can get individual advice and guidance, and we deliver Managing Your Money workshops as part of our Community Learning Programme.

Our Big Lottery-funded Cash Wise project will provide financial capability workshops to young social housing tenants. A new Cash Wise website has been developed.

Tenants can also turn to our central Debt Team for further support and advice.