Reference W006/18 Location Wakefield District Salary £23,934 - £26,373 Closing Date 26 January 2018 Contact Estate Managers, Paul Harvey on 01977 788209 or Tim Spears on 01924 247139. Notes Salary is pro rata x2 Permanent 37 Hours (Neighbourhood and Casework) x1 Permanent 18.5 Hours (Casework) x1 Fixed term up to 11 months (maternity cover) 18.5 hours (Casework)x1 Fixed term up to 11 months (maternity cover) 37 hours (Casework) It’s an exciting time for WDH. We are entering a period of transformation and are looking for high performing individuals to assist us with these changes. In order to maintain our position as an industry leader and overcome the challenges facing the housing sector, we are looking to reshape the services we provide to our tenants. We are committed to developing vibrant neighbourhoods and creating confident communities and we are looking for the right people to help us to deliver this promise. We are looking for a number of individuals to join our Neighbourhoods Team in the role of Estate Officers (Neighbourhoods or Casework). In these roles you will manage communities and tenancies to create sustainable communities in neighbourhoods where people want to live and stay. Your role as an: Estate Officer – Casework will require you to take a proactive approach where tenancy breaches are identified providing relevant support through the delivery of excellent customer service. You will effectively manage and monitor caseloads working with key partners, internally and externally. Estate Officer – Neighbourhoods you will take a pro active approach dealing with planned, cyclical, environment and tenancy management issues. You will create high quality environmental standards throughout our communities. Both roles will require you to have a holistic approach to tenancy management issues and help maintain sustainable tenancies. A key part of these roles will also be to promote the service at all times in a manner consistent with the Team Plan, Customer Charter Standards, legal and regulatory requirements. Applicants will have: three qualifications at Level 2 of the Qualification and Credit Framework; the ability to solve complex problems to achieve a positive outcome; relevant and significant housing experience; an understanding of the issues affecting individual WDH tenants and the wider community; the ability to work in pressurised situations and be committed to delivering high levels of performance to meet agreed targets, standards and deadlines in performance orientated culture; and evidence of a customer focused approach to service users and evidence of excellent interpersonal, communication and negotiation skills with stakeholders and managers. This post also requires applicants to hold a current, valid UK driving licence with the ability to travel throughout the district on a daily basis. You will also need to be available to attend out of hours meetings and participate in out of hours call out and emergency planning procedures. For an informal discussion about these roles please contact Estate Managers, Paul Harvey on 01977 788209 or Tim Spears on 01924 247139. WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. Among the benefits of joining us, all new starters receive an annual leave entitlement linked to length of service, access to a fantastic Employee Benefits discount scheme, auto-enrolment into a Local Government Pension Scheme and the opportunity to request flexible working arrangements. You can also contact our Recruitment Team on 01977 724698. If you have not heard from us within 4 weeks of the closing date please assume that you have not been successful on this occasion. Candidates will be notified of invitation to interview by e-mail. Please note: we do not accept CVs. Please specify on your application form which position you are applying for.