Reference W054-17 Location Wakefield District Salary £18,360 - £20,862 Hours 37 Closing Date 03 January 2018 Contact Joanne Biltcliffe, OneCALL Manager, on 01977 788523 Notes Salary plus shift allowance. Shifts between 6am and 11pm (including occasional nights) across seven days We are currently looking for someone to work as part of OneCALL, our award winning customer contact team that is available 24/7, 365 days a year. In this role you will assist in the delivery of a comprehensive and customer focused service, co-ordinating appropriate responses to a range of enquiries by working with other areas of the business if necessary and resolving problems efficiently. You will also answer a variety of enquiries received across all channels, including at service access points (SAPs), by phone or on electronic platforms. In this role you will deliver services in a consistent manner in accordance with service standards identified in the Customer Charter and other organisational policies and procedures. Applicants will have: three qualifications at Level 2 of the Qualifications and Credit Framework, such as GCSEs grades (A-C); the ability to organise work to meet deadlines and work with the minimum of supervision; experience of delivering customer focused services and resolving problems; effective written and verbal communication skills; an understanding of the concept of customer care; and flexibility and adaptability to circumstances, for example rota/location changes. If, after reading the job description, you would like more information about this role please contact Joanne Biltcliffe, OneCALL Manager on 01977 788523. WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. Among the benefits of joining us, all new starters receive an annual leave entitlement linked to length of service, access to a fantastic Employee Benefits discount scheme, auto-enrolment into a Local Government Pension Scheme and the opportunity to request flexible working arrangements. You can also contact our Recruitment Team on 01977 724698. Please note: we do not accept CVs.