Reference W150/17 Location Wakefield District Salary £18,360 - £20,862 Hours 37 Closing Date 25 October 2017 Contact Senior Care and Health Officers, Nicky Wood on 01977 788640 or Louise Miles on 01977 788780. We are looking for someone to assist in the delivery of a comprehensive administrative service to the Independent Living Manager and employees within the team. In this role you will act as a first point of contact for the Independent Living Team – answer phones, emails and deal with the office post. You will also monitor and allocate referrals for Independent Living assessments and communicate progress and outcomes to the Homesearch Team. You will make sure that the standards of service within the department are maintained to a high standard. In this role you will ensure that all legislative paperwork, orders and invoices are dealt with in a timely manner and that an appropriate filing system is maintained. You will also be the first point of contact in respect of enquiries from customers, repairs operatives and colleagues and will resolve these in a professional and responsible manner. Applicants will have: two qualifications at Level 2 of the Qualifications and Credit Framework, such as GCSEs grades A-C, Award, Certificate or Diploma at level 2 or equivalent, to include Maths and English; the ability to organise own workload and meet deadlines; the experience and ability to maintain accurate record and summarise information to produce concise reports; experience of operating computer based systems including e-mail; experience of working within a customer focused environment and as part of team; and excellent communication skills and have the ability to use plain English effectively both verbally and written. For an informal discussion please contact our Senior Care and Health Officers, Nicky Wood on 01977 788640 or Louise Miles on 01977 788780. WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. Among the benefits of joining us, all new starters receive an annual leave entitlement linked to length of service, access to a fantastic Employee Benefits discount scheme, auto-enrolment into a Local Government Pension Scheme and the opportunity to request flexible working arrangements. You can also contact our Recruitment Team on 01977 724698. Please note: we do not accept CVs.