Reference W035/17 Location Wakefield District Salary £9,180 - £10,431 Hours 18.5 Closing Date 28 March 2017 Contact Joanne Biltcliffe, OneCALL Manager on 01977 788523. Notes Working hours between 7am and 7pm across three days (Including weekend working) We are currently looking for 2 people to work as part of OneCALL, our award winning customer contact team. In this role you will assist in the delivery of a comprehensive and customer focused service, co-ordinating appropriate responses to a range of enquiries by working with other areas of the business if necessary and resolving problems efficiently. You will also answer a variety of enquiries received across all channels, for example at service access points (SAPs), telephone or on electronic platforms. In this role you will deliver services in a consistent manner in accordance with service standards identified in the Customer Charter and other organisational policies and procedures. Applicants will have: three qualifications at Level 2 of the Qualifications and Credit Framework, such as GCSEs grades (A-C); the ability to organise work to meet deadlines and work with the minimum of supervision; experience of delivering customer focused services and resolving problems; effective written and verbal communication skills; an understanding of the concept of customer care; and flexibility and adaptability to circumstances, for example rota/location changes. For this role you will need a full, valid UK driving licence and daily access to a vehicle to travel throughout the district and to other locations as required by the business. If, after reading the job description, you would like more information about this role please contact Joanne Biltcliffe, OneCALL Manager on 01977 788523. WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. Among the benefits of joining us, all new starters receive an annual leave entitlement linked to length of service, access to a fantastic Employee Benefits discount scheme, auto-enrolment into a Local Government Pension Scheme and the opportunity to request flexible working arrangements. You can also contact our Recruitment Team on 01977 724698. Please note: we do not accept CVs.